When purchasing products on the Website, the Customer has a 14-day withdrawal period. This means that the Customer has the right to cancel any purchase by notifying DesignEtte accordingly within 14 days from when the Customer or their representative received the product ordered (withdrawal period).
If the Customer wishes to withdraw a purchase, the Customer shall, prior to the expiry of the withdrawal period, send a clear message to DesignEtte in the manner set forth here. The Customer shall provide their name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message.
If the Customer uses their right of withdrawal, the Customer shall pay for the return shipping costs and is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when DesignEtte was notified of the withdrawal. The product shall be sent well packaged, in good condition and in its original box and/or packaging. Any returns shall be sent to DesignEtte in accordance with the methods and directions set forth on the Website which you can find here.
When the Customer withdraws their purchase, DesignEtte will refund the amount the Customer has paid for the product, excluding shipping costs. Any additional shipping costs due to the Customer choosing another delivery than the standard delivery offered by DesignEtte are also exempted from refund. Upon return of part of an order, the shipping costs will not be refunded. DesignEtte is entitled to deduct an amount from the amount to be refunded, which corresponds to the depreciation in value of the product compared to the original value of the product, if and to the extent such depreciation in value is due to Customer having handled the product to a greater extent than necessary to determine its function or characteristics.
DesignEtte will pay back the amount without undue delay, however, no later than within 14 days from the date DesignEtte received the Customer notification of withdrawal. However, DesignEtte may delay repayment until DesignEtte has received the product. Repayment will be made to the Customer by the payment method chosen by the Customer, unless otherwise agreed or if there is any objection for such a repayment. Sale items cannot be refunded.
To return your product, you should mail your product to:
DK-1159 Copenhagen K
You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and we will not refund items lost in transport.